Order to Cash Operations Manager - with French - Determined period - 12 months

Bucharest (City) (RO)
25 Mar 2019
25 Apr 2019
Job category
Contract Type
Full Time

Education and experience:

  • Bachelor degree
  • Minimum of 3 years related work experience in OTC management (or in similar environment), complex program
  • Experience in international environment is a plus
  • Good knowledge of ordering and billing
  • Expertise in Excel (MS Access is a plus)
  • Good knowledge of telecom services is a plus

Knowledge and abilities:

  • Fluent in English and in French
  • Project Management knowledge
  • Understanding the company offer services
  • Excellent communication skills
  • Concern for Accuracy
  • Planning & Organizing
  • Initiative & Proactivity
  • Results Orientation
  • Analytical Thinking,
  • Ability to Summarize
  • Negociation skills
  • Descrierea jobului



For a customer contract, the OTC Operations Manager is responsible for the ordering chain maintenance, the billing management including billing reporting and cash collection. He/She is the main customer and Account Business Unit (ABU) point of contact on this scope. This responsibility may be shared with another OTC ops manager, depending on the size of the contract.
He/She provides a dedicated and customised service to his/her customer(s) around ordering, billing and reporting activities. He/she is also in charge of the billing quality and of the customer satisfaction.
The level of responsibility on the ordering chain maintenance may be shared with Customer Order Manager depending on the size and complexity of the contract.

Key accountabilities:

  • In liaison with the different internal and external actors of a given customer contract, the OTC Operations Manager is responsible for the whole activities related to this customer contract in terms of:
  • During the run phase the OTC Operations Manager is responsible for day to day OTC activities
  • Ordering capability: the customer is able to place service requests
  • Commercial inventory management
  • Invoice production: invoices are accurate and produced on time
  • Second level of cash collection: invoices are paid timely
  • Customer billing claims are handled timely and in a professional manner
  • The customer is given support to enable him to place orders.
  • Provide explanation and dedicated support about invoice contents to the customer
  • Maintain up to date the OTC solution in process and tools under OTC Director accountability
  • Ensure revenue assurance by implementing and/or project manage corrective and improvement actions
  • During the implementation phase the OTC Operations Manager contribute to the set up of the transitory and target solutions
  • Contribute to the definition of the Intermediate Mode of Operation (IMO) and the Final Mode of Operation in the respect of the contract terms, the customer specificities and the strategy given by the ABU (model, organization, processes)
  • execute the IMO solution
  • Ensure training and knowledge transfer between IMO and FMO modes to the whole OTC team
  • Manage all supporting functions of the OTC operations activities
  • Manage on daily basis all analysts working on billing preparation, re-rating, reporting, etc.
  • Support ordering activities
  • Contribute to end-to-end workflow processes for the contract from ordering to billing, ensuring process amendments for the contract when required
  • Deliver reporting according to internal and external requirements
  • Produce and publish reports in line with business requirements

Performance Management

  • Report internal KPIs to monitor OTC activities and quality
  • Report and monitor on contractual OTC SLAs
  • continuously improve the OTC activities in line with the OTC best practices defined by his line management and with the OTC strategy given by the OTC Director for the contract

Knowledge Management

  • Ensuring the OTC team contributes to knowledge management repository and improvements to Best Practices related to complex projects
  • Ensure procedure documentation is available and updated on regular basis
  • Contribute to the growth of Intellectual Capital Process by ensuring quality documentation (accurate) is published and maintained in the relevant repositories